How to Reach Us

At Mercy Care Plan and Mercy Care Advantage, we are here to help. If you are a plan member, please call us at the numbers below to let us know if you need help with:

  • Understanding your health plan and covered benefits
  • Finding a doctor or hospital in our network (You can also find a provider online)
  • Finding an interpreter
  • General information about behavioral health services
  • Transportation to or from a medical appointment

Mercy Care Plan/Mercy Care Advantage Member Services
24-hours/7 days a week
(602) 263-3000
Toll-free: (800) 624-3879

Member Services for the Hearing Impaired (TTY/TDD)
Toll-free: (866) 602-1982
24 hours a day, 7 days a week

IF YOU OR A FAMIILY MEMBER HAS A MEDICAL EMERGENCY, CALL 911.

Mercy Care Plan/Mercy Care Advantage
4350 E. Cotton Center Blvd., Bldg D
Phoenix, Arizona 85040

4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Arizona 85040
Member Services
Available 24 hours per day, 7 days a week
(602) 263-3000,
Toll-free (800) 624-3879
(TTY/TDD)
Toll-free: (866) 602-1982

If you or a family member has a medical emergency, dial 911.

Last Update 05/31/2011
Pending CMS Approval
H5580_11_298