At Your Service

At Mercy Care, we are dedicated to providing great service to our members and providers. One way we do this is through our secure MercyOneSource system. Available 24/7, it’s an easy and convenient way to get information fast.

Members

Providers
Are you a Mercy Care member?
With your secure login, you can:
  • Look up the status of a claim
  • Check the status of a prior authorization request
  • Contact Mercy Care

Need to set up a secure login? Register now.

 Are you a Mercy Care provider?
By using MercyOneSource you can:
  • Verify member eligibility
  • Submit and monitor the status of a prior authorization
  • Look up the status of a claim
  • Search the Mercy Care fee schedule
  • Providers, register for MercyOneSource here.

If you are already registered, log in to MercyOneSource.

4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Arizona 85040
Mercy Care Plan Member Services
7 a.m. to 6 p.m. Monday-Friday
602-263-3000
Toll-free 800-624-3879

Mercy Care Advantage Member Services
24 hours a day, 7 days a week
602-263-3000
Toll-free 800-624-3879
Select the Mercy Care Advantage option

If you or a family member has a medical emergency, dial 911.

Last Update 05/31/2011
Pending CMS Approval
H5580_11_298