Mercy Care Plan/Mercy Care Advantage is required to keep your health information private. One of the ways we do this is by telling you about your privacy rights. Please read the "Notice of Privacy Practices" below. It tells you how Mercy Care Plan/Mercy Care Advantage uses and gives out your health information. It also explains Mercy Care’s duties and your rights. Please call us at 602-263-3000 or 1-800-624-3879 with questions. If you have trouble hearing, you can call our TTY/TDD number toll-free at 1-866-602-1982.
Mercy Care Plan Member Service Hours: 7 a.m. to 6 p.m., Monday-Friday
Mercy Care Advantage Member Service Hours: 24 hours a day, 7 days a week.
If you would like to submit a privacy request, please use the Privacy Request Form. If you want us to disclose your records in writing, such as to a friend or family member, please use the Privacy Authorization Form.
4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Mercy Care Plan Member Services
7 a.m. to 6 p.m. Monday-Friday
Mercy Care Advantage Member Services
24 hours a day, 7 days a week
Select the Mercy Care Advantage option
If you or a family member has a medical emergency, dial 911.