To file a complaint with Medicare, please click HERE to access the Medicare Complaint Form.

The Office of the Medicare Ombudsman (OMO) can help you with complaints, grievances,
and information requests. Please click HERE to go to get more information.

Mercy Care Advantage is a Coordinated Care Plan with a Medicare contract and a contract
with the Arizona Medicaid program.

4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Arizona 85040
Mercy Care Plan Member Services
7 a.m. to 6 p.m. Monday-Friday
602-263-3000
Toll-free 800-624-3879

Mercy Care Advantage Member Services
24 hours a day, 7 days a week
602-263-3000
Toll-free 800-624-3879
Select the Mercy Care Advantage option

If you or a family member has a medical emergency, dial 911.

H5580_13_574R2
Pending CMS Approval
Last Updated 02/12/2013