Do You Need Some Help?

Case Management is a benefit provided by Mercy Care. A case manager can help you learn how to get the things you need so the next time you can do it on your own.

But, not everyone needs a case manager. If they do, most people only need a case manager for a short time. We want you to be able to take care of yourself!

Ask yourself these questions:

  • Do you go to the ER a lot?
  • Are you having trouble getting things your doctor has ordered?
  • Did your doctor just tell you that you have a disease like CHF (congestive heart failure), diabetes, asthma or COPD (chronic obstructive pulmonary disease)?
  • Do you need help getting on the Arizona Long Term Care Program?
  • Do you have HIV or hemophilia?
  • Has your doctor said you need a transplant?
  • Has your doctor sent you to a specialist, but you don't know what to do?

If you answered "yes" to any of these questions, ask your primary doctor to tell Mercy Care you might need a case manager. Then, a nurse will look at the reason and decide if you need a case manager or if someone else can help you.

Community Information And Referral is an agency that can provide many community resources:

  • Do you need help finding a place to live?
  • Do you need help getting food?
  • Do you need help buying school clothes for your children?

Here are numbers you can call to get some help: (602) 263-8856 or (800) 352-3792. They are available 24 hours a day, 7 days a week.

You can go to Community Information And Referral website: http://www.cirs.org/

4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Arizona 85040
Member Services
Available 24 hours per day, 7 days a week
602-263-3000,
Toll-free 1-800-624-3879
(TTY/TDD)
Toll-free: 1-866-602-1982

If you or a family member has a medical emergency, dial 911.

H5580_12_298_R1 CMS Approved 12/16/2011
Last Updated 12/20/2011