2013 Mercy Care Advantage Model of Care training is now available, view training Effective 1/1/2013, Mercy Care Plan/Mercy Care Advantage are contracted with CVS Caremark to provide prescription drug benefit coverage. Coverage Determination/Exception requests for MCA members need to be faxed to Caremark’s PA unit at 1-855-230-5544 or by calling 1-855-651-4849. Click on the Prescription Drug Info tab for complete information. Click HERE for new information about how to request a Part D coverage determination or exception for MCA members. Update: Covered Family Planning Services 6/15/2011 - View Update Update: Pressure Ulcer Stage Code Billing 6/1/2011 - View Update 2012-2013 Influenza Guidelines

4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Arizona 85040
Mercy Care Plan Member Services
7 a.m. to 6 p.m. Monday-Friday
602-263-3000
Toll-free 800-624-3879

Mercy Care Advantage Member Services
24 hours a day, 7 days a week
602-263-3000
Toll-free 800-624-3879
Select the Mercy Care Advantage option

If you or a family member has a medical emergency, dial 911.