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To help provide Mercy Care Plan members with consistent, high-quality care that utilizes services and resources effectively, we have chosen certain clinical guidelines to help our providers. These are treatment protocols for specific conditions as well as preventive health guidelines.
Please note that these guidelines are intended to clarify standards and expectations. They should not:
Mercy Care Plan has adopted the evidence based guidelines published by the National Guideline Clearinghouse at http://www.guideline.gov/.
To learn more about the guidelines and to access helpful tool kits on treating various disorders, follow the links below:
4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Arizona 85040
Mercy Care Plan Member Services
7 a.m. to 6 p.m. Monday-Friday
602-263-3000
Toll-free 800-624-3879
Mercy Care Advantage Member Services
24 hours a day, 7 days a week
602-263-3000
Toll-free 800-624-3879
Select the Mercy Care Advantage option
If you or a family member has a medical emergency, dial 911.