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Cultural Competency
Over time, our health care system has become increasingly complex, and the care we provide is constantly evolving and becoming more complicated. Meanwhile, our community continues to grow more ethnically diverse. That’s why it’s incumbent on providers to make sure patients understand their care regimen.
There are two key things you can do to help ensure your patients get the best care possible and that they understand the care they’re receiving:
- Become a more culturally competent provider. This means understanding different cultures and how they view and access health care services.
- Recognize the importance of health literacy. Oftentimes, providers communicate at a level that exceeds a patient’s ability to comprehend. This can lead to errors, poor outcomes and even malpractice suits.
Learn more about cultural competency or health literacy.
In addition, as a provider for Mercy Care Advantage, which is administered by Aetna Medicaid, you have access to free online education modules provided by Aetna. Earn CMEs through courses on topics like Closing the Healthcare Gap and Quality Interactions. Download the catalog.
Ethnicity Information--All Mercy Care Plan Lines of Business
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