What Is Case Management?

When you become a member of Mercy Care Plan Long Term Care, you are assigned a case manager. You will receive case management services for as long as you stay on the ALTCS program. Your case manager will work with you, your guardian and your doctor to help decide which services will best meet your needs.
Learn more about:

4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Arizona 85040
Mercy Care Plan Member Services
7 a.m. to 6 p.m. Monday-Friday
602-263-3000
Toll-free 800-624-3879

Mercy Care Advantage Member Services
24 hours a day, 7 days a week
602-263-3000
Toll-free 800-624-3879
Select the Mercy Care Advantage option

If you or a family member has a medical emergency, dial 911.

Information may not be current
Pending CMS Approval
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