If you feel that your life or a family member’s life is in danger, or if there is risk of permanent harm, you should go to the emergency room or call 911.
If it’s not an emergency and you have a doctor who knows you well, you should call your doctor. Your doctor can help you decide what kind of care you need. This could mean going to their office or going to urgent care.
|See Your Doctor or Urgent Care||Go to the Emergency Room|
|Here are some examples of when you or your family member should see a doctor: ||Here are some examples of emergencies: |
If you don’t have a doctor, call Mercy Care at (602) 263-3000 or
(800) 624-3879, or search for a doctor online.
4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Mercy Care Plan Member Services
7 a.m. to 6 p.m. Monday-Friday
Mercy Care Advantage Member Services
24 hours a day, 7 days a week
Select the Mercy Care Advantage option
If you or a family member has a medical emergency, dial 911.