Your Guide to Getting the Care You Need

Your Mercy Care Long Term Care Member Handbook contains information to help you get the care and services you need. You will find:

  • Important phone numbers
  • Your rights and responsibilities as a member
  • Which services are covered and which are not
  • Information on how to get the care you need
  • How to get help with appointments
  • Tips to keep you healthy

Please take a moment to read this helpful guide. You can also print a copy.

2013 Member Handbook (English)

2013 Member Handbook (Spanish)

4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Arizona 85040
Mercy Care Plan Member Services
7 a.m. to 6 p.m. Monday-Friday
602-263-3000
Toll-free 800-624-3879

Mercy Care Advantage Member Services
24 hours a day, 7 days a week
602-263-3000
Toll-free 800-624-3879
Select the Mercy Care Advantage option

If you or a family member has a medical emergency, dial 911.

Information may not be current
Pending CMS Approval
H5580_11_298