Member Info

Mercy Care Long Term Care members receive benefits as part of the Arizona Long Term Care System (ALTCS) program. Our top priority is giving you the best service we can.

To find out more about the benefits available to our members through the ALTCS program, click on the links below.

If you have questions or would like to speak to a representative, please call Member Services at (602) 263-3000 or (800) 624-3879. TTY (866) 602-1982.

4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Arizona 85040
Mercy Care Plan Member Services
7 a.m. to 6 p.m. Monday-Friday
602-263-3000
Toll-free 800-624-3879

Mercy Care Advantage Member Services
24 hours a day, 7 days a week
602-263-3000
Toll-free 800-624-3879
Select the Mercy Care Advantage option

If you or a family member has a medical emergency, dial 911.

Information may not be current
Pending CMS Approval
H5580_11_298