Case Management

When someone becomes a Mercy Care Plan Long Term Care member, he or she is assigned a case manager. Members will receive case management services for as long as they stay on the ALTCS program.

The case manager works with members, their guardians and their doctors to help decide which services will best meet their needs.

Learn more about:

4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Arizona 85040
Member Services
7 a.m. to 6 p.m. Monday-Friday
602-263-3000,
Toll-free 1-800-624-3879
(TTY/TDD)
Toll-free: 1-866-602-1982

If you or a family member has a medical emergency, dial 911.