Case Management

Case Management is a benefit provided by Mercy Care Plan to support members who require help with their health care needs. A Case Manager can show you how to get services to improve your health.

Not everyone needs a Case Manager, but those that do, mostly need one for a short time. Our goal is to help you learn how to take care of yourself.

If you answer yes to any of these questions, you may want to ask about getting Case Management services.

  • Do you go to the ER a lot?
  • Are you having a hard time getting your medication or supplies that your doctor ordered?
  • Do you need help getting on the Arizona Long Term Care Program?
  • Do you have HIV?
  • Do you have medical conditions, such as high blood pressure, diabetes, asthma and congestive heart disease, that don’t get better with medication?
  • Do you not know why your primary care doctor is sending you to a specialist?
  • Are you pregnant and having problems?
  • Are you a pregnant teenager?
  • Are you pregnant and over 35 years old?
  • Did you have a baby born too early?

If you answered yes, you can ask your doctor to refer you for case management services. You can also call Mercy Care Plan directly. A nurse will look at your request and decide if you need to meet with a Case Manager.

To request a medical Case Manager, please call: 602-453-8391

To request a Case Manager during your pregnancy, please call: 602-798-2703

If you are a Mercy Care Advantage member, and you would like to request a Case Manager please call: 602-586-1870.

4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Arizona 85040
Mercy Care Plan Member Services
7 a.m. to 6 p.m. Monday-Friday
602-263-3000
Toll-free 800-624-3879

Mercy Care Advantage Member Services
24 hours a day, 7 days a week
602-263-3000
Toll-free 800-624-3879
Select the Mercy Care Advantage option

If you or a family member has a medical emergency, dial 911.