Case Management is a benefit provided by Mercy Care Plan to support members who require help with their health care needs. A Case Manager can show you how to get services to improve your health.
Not everyone needs a Case Manager, but those that do, mostly need one for a short time. Our goal is to help you learn how to take care of yourself.
If you answer yes to any of these questions, you may want to ask about getting Case Management services.
If you answered yes, you can ask your doctor to refer you for case management services. You can also call Mercy Care Plan directly. A nurse will look at your request and decide if you need to meet with a Case Manager.
To request a medical Case Manager, please call: 602-453-8391
To request a Case Manager during your pregnancy, please call: 602-798-2703
If you are a Mercy Care Advantage member, and you would like to request a Case Manager please call: 602-586-1870.
4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Mercy Care Plan Member Services
7 a.m. to 6 p.m. Monday-Friday
Mercy Care Advantage Member Services
24 hours a day, 7 days a week
Select the Mercy Care Advantage option
If you or a family member has a medical emergency, dial 911.