ER vs PCP

Is It an Emergency?

If you feel that your life or a family member’s life is in danger, or if there is risk of permanent harm, you should go to the emergency room or call 911.

If it’s not an emergency and you have a doctor who knows you well, you should call your doctor. Your doctor can help you decide what kind of care you need. This could mean going to their office or going to urgent care.

See Your Doctor or Urgent Care Go to the Emergency Room
Here are some examples of when you or your family member should see a doctor:
  • When you are out of medicine
  • If you have questions about your medicine
  • When you have an earache, cough, cold
  • When you have a minor injury, burn or cut
  • When you need shots
 Here are some examples of emergencies:
  • Having a hard time breathing
  • Severe chest pain
  • Choking
  • Severe bleeding
  • Suddenly unable to move or speak
  • Passing out (fainting)
  • Poisoning
  • Deep cuts or severe burns
  • An attack (by a person or an animal)
  • Broken bones, or sudden severe pain and swelling in a joint
  • Disturbing thoughts of hurting yourself or someone else
  • If you are having asthma problems

Need a doctor?

Having a primary care physician (PCP) is important for your health. If you don't have a PCP call Mercy Care at (602) 263-3000 or (800) 624-3879, or search for a doctor online.

4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Arizona 85040
Member Services
7 a.m. to 6 p.m. Monday-Friday
602-263-3000,
Toll-free 1-800-624-3879
(TTY/TDD)
Toll-free: 1-866-602-1982

If you or a family member has a medical emergency, dial 911.