Below are common questions our members ask. If you don't find the answer to your question, call Member Services.
Call (602) 263-3000 or (800) 624-3879. Member Services for the hearing impaired can be reached at TTY/TDD (866) 602-1982.
Call AHCCCS at (602) 417-7000 or (800) 962-6690 to get a new ID card. DD members can call Member Services at (602) 263-3000 or (800) 624-3879 to get a new card.
Mercy Care Plan will send you a welcome packet when you join. Your welcome letter will have the name and telephone number of your assigned PCP.
Yes. Visit MercyOneSource to change your PCP online.
Visit MercyOneSource to check the status of your authorization.
Lists of services that are covered and not covered can be found in your Member Handbook. Look under the section that applies to you. You may also ask your doctor, or call Member Services.
If you get a bill, call the health care provider and give them your Mercy Care Plan information. If they continue to bill you, please call Member Services for help.
Check first with neighbors, friends or relatives for a ride. If you are not able to find a ride, please call Member Services for help.
Mercy Care Plan uses many hospitals. Use our website to Find A Provider, or check your provider directory. You can get emergency health care services without the approval of your PCP or Mercy Care Plan when you have a medical emergency. You may go to any emergency room or other setting for emergency care. If you have to be hospitalized for any reason, you may go to the hospital your doctor sends you to.
An emergency is a medical condition that could cause serious health problems or even death if not treated immediately. Learn more about when to go to the emergency room and when to see your doctor.
Mercy Care Plan has urgent care centers in Maricopa, Pima and Yuma counties. Click Find A Provider to see our list of urgent care centers.
Comprehensive dental services are covered for Mercy Care Plan members under age 21.
Dental services for adults are limited to:
After 10/01/2010 most adult dental services are not covered. AHCCCS will only cover dental services for adults over 21 that are related to the treatment of a medical condition.
Your PCP will make a referral to a specialist when necessary.
Go to the nearest emergency room and present your Mercy Care Plan member ID card. Do not pay for the services. The emergency department should bill MCP using the information on the back of your ID card.
Tell Mercy Care Plan about your pregnancy right away so we can enroll you into a maternity care program. Call Member Services at (602) 263-3000 or (800) 624-3879.
Newborns are eligible for Mercy Care Plan health services from their date of birth. However, AHCCCS will need to issue her own ID number before receiving services. To have your baby added for coverage, call your caseworker as soon after birth as possible. Once you receive your newborn's AHCCCS number, you will need to call Member Services to choose a PCP. Your baby will then be issued a Mercy Care Plan member ID card.
Mercy Care Plan has programs to help members with a chronic disease or illness. Learn more online or call Member Services.
You can get behavioral health services at your local Regional Behavioral Health Authority (RBHA). You do not need a referral from your PCP for behavioral health services.
Your PCP may be able to help you if you have depression, anxiety or attention deficit hyperactivity disorder (ADHD).
If you think you might hurt yourself or someone else, please call 911. You can also get help calling your local RBHA crisis line:
Maricopa County - Magellan: (800) 564-5565
Pima County - CPSA: (800) 771-9889
Cochise/Graham/Greenlee/Gila/La Paz/Pinal/Yuma - Cenpatico:
4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Mercy Care Plan Member Services
7 a.m. to 6 p.m. Monday-Friday
Mercy Care Advantage Member Services
24 hours a day, 7 days a week
Select the Mercy Care Advantage option
If you or a family member has a medical emergency, dial 911.