Grievances & Appeals

Do you have a complaint or a concern about the care or services you have received? If so, please call Member Services at (602) 263-3000 or (800) 624-3879. We will do our best to answer your questions or help solve your problem. There are also two processes you can use to let us know about a grievance or to appeal a decision we have made. Follow the links below to learn more about these processes.

4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Arizona 85040
Mercy Care Plan Member Services
7 a.m. to 6 p.m. Monday-Friday
602-263-3000
Toll-free 800-624-3879

Mercy Care Advantage Member Services
24 hours a day, 7 days a week
602-263-3000
Toll-free 800-624-3879
Select the Mercy Care Advantage option

If you or a family member has a medical emergency, dial 911.