Your Privacy Rights

By law, Mercy Care Plan must keep your health information private. One way we do this is by telling you about your privacy rights.

Please read the Notice of Privacy Practices below. The guide tells you:

  • How we use your health information
  • What MCP is responsible for
  • What your rights are

Notice of Privacy Practices (English)
Notice of Privacy Practices (Spanish)

If you have questions, please call (602) 263-3000 or (800) 624-3879, or TTY/TDD at (866) 602-1982, 7 a.m. to 6 p.m. Monday-Friday.

To make changes to the way we handle your records, please see our Privacy Forms.

4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Arizona 85040
Mercy Care Plan Member Services
7 a.m. to 6 p.m. Monday-Friday
602-263-3000
Toll-free 800-624-3879

Mercy Care Advantage Member Services
24 hours a day, 7 days a week
602-263-3000
Toll-free 800-624-3879
Select the Mercy Care Advantage option

If you or a family member has a medical emergency, dial 911.