Regulatory

Mercy Care wants you to have all the tools and facts you need to be sure you get the best care possible. Visit the pages listed below to:

  • Learn about your privacy rights
  • Review the complaints and appeals process
  • Discover the level of care that our members receive

Grievances & Appeals
Privacy Notice
Performance Data
Member Rights & Responsibilities

4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Arizona 85040
Member Services
7 a.m. to 6 p.m. Monday-Friday
602-263-3000,
Toll-free 1-800-624-3879
(TTY/TDD)
Toll-free: 1-866-602-1982

If you or a family member has a medical emergency, dial 911.