Clinical Guidelines & Tool Kits

To help provide Mercy Care Plan members with consistent, high-quality care that utilizes services and resources effectively, we have chosen certain clinical guidelines to help our providers. These are treatment protocols for specific conditions as well as preventive health guidelines.

Please note that these guidelines are intended to clarify standards and expectations. They should not:

  • Come before a provider’s responsibility to provide treatment based on the member’s individual needs.
  • Constitute procedures for or the practice of medicine by the party distributing the guidelines.
  • Guarantee coverage or payment for the type or level of care proposed or provided.

To learn more about the guidelines and to access helpful tool kits on treating various disorders, follow the links below:

4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Arizona 85040
Member Services
7 a.m. to 6 p.m. Monday-Friday
602-263-3000,
Toll-free 1-800-624-3879
(TTY/TDD)
Toll-free: 1-866-602-1982

If you or a family member has a medical emergency, dial 911.