Over time, our health care system has become increasingly complex, and the care we provide is constantly evolving and becoming more complicated. Meanwhile, our community continues to grow more ethnically diverse. That’s why it’s incumbent on providers to make sure patients understand their care regimen.
There are two key things you can do to help ensure your patients get the best care possible and that they understand the care they’re receiving:
Learn more about cultural competency or health literacy.
In addition, as a provider for Mercy Care Plan, which is administered by Aetna Medicaid, you have access to free online education modules provided by Aetna. Earn CMEs through courses on topics like Closing the Healthcare Gap and Quality Interactions. Download the catalog.
Resource Guide on Cultural Competency:
4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Mercy Care Plan Member Services
7 a.m. to 6 p.m. Monday-Friday
Mercy Care Advantage Member Services
24 hours a day, 7 days a week
Select the Mercy Care Advantage option
If you or a family member has a medical emergency, dial 911.