Language and Translation Services

For your convenience, attached please find the Interpreter Services List for all AHCCCS plans.

Whether it's a routine visit or you’re prescribing a long-term treatment plan, language shouldn’t be a barrier. That’s why Mercy Care offers interpretation services in multiple languages to help our members.

If you have a patient who is a Mercy Care member and does not speak English, we can help find a telephone or sign language interpreter at no cost to you or your patient. You can also use our interpretation line for real-time translation services during a member’s visit.

If you have MCP members who need translation services, ask them to call Member Services at (602) 263-3000 or (800) 624-3879.

4350 E. Cotton Center Blvd.,
Bldg D, Phoenix,
Arizona 85040
Mercy Care Plan Member Services
7 a.m. to 6 p.m. Monday-Friday
602-263-3000
Toll-free 800-624-3879

Mercy Care Advantage Member Services
24 hours a day, 7 days a week
602-263-3000
Toll-free 800-624-3879
Select the Mercy Care Advantage option

If you or a family member has a medical emergency, dial 911.