Welcome to Mercy Care

Mercy Care Plan

Mercy Care Plan administers health care benefits to members of the AHCCCS program.



Mercy Care Plan Long Term Care

Mercy Care Plan Long Term Care offers nursing home and in-home care.



Mercy Care Advantage

Mercy Care Advantage is a health plan for people with special needs who qualify for AHCCCS and Medicare.



Crisis line for the community in wake of Las Vegas shooting

Crisis Response Network has set up a dedicated 24-hour crisis line, 1-800-203-CARE (2273), available to anyone who may be in crisis or who just wants to talk. The information is available on their website, www.crisisnetwork.org.

Teen Lifeline, 602-248-8337, is another good resource for teens and parents.

It’s important to understand that traumatic events affect people in different ways. You may begin to feel the effects soon after the event, or a few days or weeks later. Responses to trauma can last for weeks.

Remember that these responses are normal. They can have an impact on people who are rescue workers, friends and relatives. Traumatic events also can impact people who were not directly involved, but who may have known a victim or seen coverage of the event on television.

Common reactions to trauma can vary. They may include:

  • Fear, anxiety or depression
  • Nausea, dizziness, changes in appetite or sleep patterns
  • Withdrawal from daily activities
  • Symptoms of avoidance, including staying away from places related to the trauma or feeling detached
  • Emotional outbursts or being easily startled
  • Mood shifts or confusion
  • Lack of concentration, not feeling like “yourself”

Here are ways to cope:

  • Understand that these reactions are normal, especially soon after the traumatic event
  • Keep up your usual routine
  • Be with other people. Don’t isolate yourself
  • Exercise, try to relax and be kind to yourself
  • Allow yourself to feel bad, but recognize that some things are beyond your control
  • Reach out to family, friends and your faith community for support. Talk about your feelings and what you’re experiencing
  • Try to face your fears and try not to shy away from situations, people and places that may remind you of the trauma
  • Seek trained help if you feel you need it by reaching out to a crisis line or mental health center

Remember, Crisis Response Network has a dedicated crisis line, 1-800-203-CARE (2273), to help people cope with this tragedy. The crisis line is available 24 hours a day, 7 days a week, to anyone who is in crisis or who just wants to talk. You can also visit their website at www.crisisnetwork.org.

Helping our members impacted by recent hurricanes:

Your local connection to quality care

Mercy Care Plan is a not-for-profit health plan serving AHCCCS members (Medicaid acute, DDD and long-term care). Mercy Care Advantage is a health plan for people with special needs who qualify for AHCCCS and Medicare. We have been a part of the Arizona community since 1985. We offer high-quality health care and support recovery and resiliency. We deliver holistic, individualized care solutions.

We are proud to oversee service delivery for our members’ medical, long-term care, developmental and behavioral health needs.

We work with a large network of providers
Our strong provider partnerships ensure delivery of quality, coordinated health care for our members.

We give back to the community
We live and work in Arizona. By partnering with more than 20 local non-profits, we are always supporting our community and our members. 

We are part of Dignity Health and Carondelet Health Network
Our parent hospitals include St. Joseph’s, Phoenix Children’s, Barrow Neurological Institute, Chandler Regional, Mercy Gilbert and St. Josephs, St. Mary’s and Holy Cross.

HHS OIG Hotline Telephone Scam

(updated March 8, 2017)

The U.S. Department of Health and Human Services (HHS) Office of Inspector General (OIG) recently announced that the HHS OIG Hotline telephone number is being used as part of a telephone scam

**Please note, the HHS OIG will never use their hotline telephone number to make outgoing calls. Do not answer calls from 1-800-HHS-TIPS (1-800-447-8477).

For more information, visit the HHS OIG website.