Member Information

Your needs are our top priority

Keeping you healthy is important to us. In these pages you will find information to help you understand your plan. We want to help you manage your health and improve your care.


We are here to help. If you are a plan member, please contact us to let us know if you need help with:

  • Understanding your health plan and covered benefits
  • Finding a doctor or hospital in our network or to request a provider directory (You can also find a provider online)
  • Finding an interpreter
  • Getting information about behavioral health services
  • Scheduling a ride to or from a health care appointment


Mercy Care Plan Member Services
7 a.m. to 6 p.m., Monday through Friday
602-263-3000 or 1-800-624-3879 (TTY/TDD 711)

Mercy Care Advantage
8 a.m. - 8 p.m., 7 days a week

602-263-3000 or 1-800-624-3879 (TTY/TDD 711)