Mercy Care Advantage

Complete health and drug coverage to fit your life

Mercy Care Advantage is a health plan for people with special needs who qualify for AHCCCS and Medicare.

Medicare Complaint Form

You can submit feedback about your Medicare plan directly to CMS.  File a complaint online. Visit the Medicare website.

Office of the Medicare Ombudsman (OMO)

Get help with complaints, grievances, and information requests. Learn more on the Medicare website.

CMS Best Available Evidence (BAE)

Learn more on the CMS website.

Mercy Care Advantage (HMO SNP) is a Coordinated Care plan with a Medicare contract and a contract with the Arizona Medicaid Program. Enrollment in Mercy Care Advantage depends on contract renewal. This information is not a complete description of benefits. Contact the plan for more information.

 

A good news reminder for our Mercy Care Advantage members

ONE plan, ONE card is all you need

Our Mercy Care Advantage (MCA) plan covers both Medicare and Medicaid benefits You need to show only ONE card - your Mercy Care Advantage member ID card - when you visit your health care providers. Here’s how it works:

  1. Show the provider your MCA card. That’s the one that has the MCA logo on it, plus the Mercy Care Plan logo and the AHCCCS logo.
  2. If the provider asks for another ID, show your Arizona driver’s license or state-issued ID card.
  3. You do NOT need to show your AHCCCS card as well.

Your MCA card also tells you how AHCCCS can protect your identity. They do this by using the picture on your driver’s license or state-issued ID to verify who you are. Then they add your picture to the online tool that providers use to verify your coverage. Your providers can see your picture and verify your benefits.

What do you do if you need a new member ID card? Just call Member Services at 602-263-3000 or 1-800-624-3879. TTY users should call 711. We’re here 8:00 a.m. - 8:00 p.m., 7 days a week.